We believe in building true partnerships with our customers. The relatively small size of our company means we are focused on every user. When you sign for IBAS GBF - Global Banking Factory, you become an important member of the family, not just one more name among hundreds, clamouring for attention the same as everyone else.

This has been a fundamental consideration throughout our history and means we have not become over-stretched. Our most senior people are always involved in customer projects and this is a clear differentiator. This allows us to serve our customers large and small, across a wide area of functionality and multiple geographies.

Customer User Group

CBA’s customers provide "real-life" opportunities for learning from the experience of its members through an independent IBAS User Group (IUG). The group brings together activities of mutual interest, and uses the opportunity as a way to develop their IBAS skills and to share their sometimes hard-won knowledge. It also acts as a forum for exchanging and discussing practical banking issues. The international character of the IUG provides excellent opportunities to make valuable contacts within each functional area of international banking.