It goes without saying that CBA offers thorough assistance and support to all IBAS GBF - Global Banking Factory users and can adapt these levels of support depending on individual ability and needs. Requests for service are registered and processed through our IBAS GBF maintenance and support system, which also contains information on feedback to users and a service log for the installations.
Application Maintenance & Application Support Services
It is CBA’s belief that customer services doesn’t end once the IBAS GBF system is in full production. We consider application maintenance and application support services to be an integral part of the overall service we provide to customers. Support is provided at different levels, with the customer’s own IT department being the first line of support contact.
To this end, CBA offers a quick turnaround response to customers and has a dedicated support department, based in Oslo, to provide confident and efficient service to every customer.